Frequently Asked Questions

Got questions? We’ve got answers! Explore our FAQ section to find answers to common queries, or feel free to reach out to us for personalized assistance.

Terms & Conditions

Pool and Hot Tub Use Terms and Conditions

Access to the private pool or hot tub depends on the type of room the guest has booked.

1. Acceptance of Terms
By accessing and using the hotel’s pool and hot tub facilities, guests agree to comply with these Terms and Conditions. These rules are in place to ensure the safety and comfort of all guests.

2. Supervision of Children
Guests are responsible for the safety and behavior of their children at all times. Children under the age of 13 must be accompanied by an adult when using the pool and hot tub facilities. The supervision and safety of children remain the sole responsibility of the accompanying adult.

3. Hours of Operation
The pool and hot tub are available for use 24 hours a day, 7 days a week. Guests use the pool and hot tub at their own risk. Only guests of Olivera Suites Sarti are allowed to use the pool and hot tub facilities. 

4. Health and Safety
Guests should use the pool and hot tub mindfully and follow all health and safety guidelines These include, but not limited to, showering before use, avoiding the use of the facilities while under the influence of alcohol, and refraining from running or engaging in unsafe activities.

5. Liability Waiver
Guests acknowledge that the use of the hotel’s pool and hot tub facilities is at their own risk. The hotel assumes no responsibility for any personal injury, loss, or damage to personal property that may occur during the use of these facilities. By using these facilities, guests waive any and all claims of liability against the hotel, its staff, and its owners.

6. Respect for Others
Guests are asked to be considerate of others when using the pool and hot tub.

7. Maintenance and Closure
The hotel reserves the right to close or restrict access to the pool and hot tub facilities for maintenance, safety reasons, or any other circumstance deemed necessary by the hotel management. Guests will be notified of any such closures as far in advance as possible.


Reservations and bookings

1. How can I make a reservation?

You can make a reservation on multiple pages on our website, wherever you see ‘Book this’ or ‘Book a suite’ or ‘Book here’. You can book through this link.

2. What are the payment and cancellation policies?


Payment policy

50% of the total reservation will be charged upon booking and the remaining balance will be settled upon guest’s arrival.


Cancellation policy

The guest can cancel free of charge until 21 days before arrival. The guest will be charged 50% of the total price of the reservation if they cancel after. In case of a no-show or early departure, the guest will be charged 100% of the total reservation amount.


Check-in and Check-out

3. What time is check-in and check-out?

Check-in is at 15.00 and check-out at 11.00 am.

4. Are early check-in and late check-out available?

Early check-in and late check-out are not available.

5. Do I need to provide any identification during check-in?

Yes, we ask that you provide an ID or passport for identification purposes.


Rooms and amenities

6. What types of rooms are available?

There are three types of rooms available at Olivera Suites Sarti. 

a. Maisonette with Private Pool

b. Suite with Private Pool

c. Suite with Private Roof Garden

You can find out more about each room by clicking on the links above.


7. Are the rooms air-conditioned?

Yes, the rooms have both an air-conditioner and ceiling fans.


Facilities and services

8. What facilities are available at the hotel?

There are private pools and jacuzzis that are accessible based on the suite you book. There is also free private parking and a parking space for electrical cars with extra charge. 


9. Do you offer room service? What are the hours?

We offer breakfast every morning between 8.00 am and 11.00 am. A breakfast tray with a variety of breakfast produce is delivered to your door upon request via a phone call or message. From the minute you call, you let us know when you would want breakfast to be delivered. Please always allow up to 20-30 minutes to prepare the food.  

As to cleaning, this is available every day, but you can also request that it doesn’t take place. Every 3 days, we change towels, sheets, and clean the pools at times when you are away from your room, so we do not interfere with your vacation.


Location and transportation

10. How do I get to the hotel from the airport?

The closest airport is Thessaloniki Airport Makedonia, SKG, in Thessaloniki. The best way to reach the hotel is by car, which you can rent at the airport or from different other places. Please reach out if you are not planning or coming by car.


11. Are there any attractions nearby?

Please check out our Experiences page for more information.


12. Is public transport easily accessible from the hotel?

The best way to get around is by car so when you are in Sarti, we recommend you rent one. Please reach oout if you are considering another way to get around.


Payment and policies

13. What forms of payment do you accept?

We accept Visa, Revolut, Mastercard, money transfer to a bank account, and cash. 

14. Is smoking allowed in the rooms or public areas?

Smoking is forbidden in the rooms. You may smoke in public areas outside of the rooms. 


Special requests and accessibility

15. Can the hotel accommodate guests with disabilities?

At the moment, we do not have the necessary provisions to accommodate guests with disabilities.


16. Can I request for extra beds or baby cribs?

We do not offer extra beds or baby cribs.


Safety and security

17. Is there a safe in the room?

Yes, there is a safe in the room with instructions on how to set up your own password.


Sarti, Halkidiki

Call Us

For queries and reservations +46767092123 & for room service +306947348447

Email Us